Privacy Policy – How 1 ee Protects Your Data

1Overview

This Privacy Policy applies to all users of the 1 ee platform, accessible at 1ee.bar, including the website and any associated mobile application available for download. It governs how we handle personal data from the moment you visit our site to the point where your account is closed and data is deleted.

1 ee is an online gaming and sports betting platform designed for users in Pakistan. We process all transactions in PKR and support payment methods including JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. Because financial transactions are involved, we are required to collect and verify certain personal information — this policy explains all of that clearly.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of your agreement with 1 ee. If you have questions about anything in this policy, contact our support team before registering.

2What Data We Collect

We collect data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers when you make a deposit or withdrawal.

Information You Provide

• Registration details: Full name, date of birth, email address, and mobile phone number.
• Identity verification documents: CNIC, passport or other government-issued ID when verification is requested — typically before processing higher-value withdrawals or as part of routine account review.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details for Raast or bank transfer, or card details for card payments. Note that full card numbers are handled by our payment processor and are not stored on 1 ee servers.
• Communications: Messages sent to our support team, including chat transcripts, emails and any attachments you share when raising a query.

Data Generated by Platform Use

• Account activity: Login history, session timestamps, bets placed, games played, deposit and withdrawal history, and bonus usage.
• Device and technical data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL.
• Behavioural data: Pages visited on the platform, time spent on each section, in-game actions and click patterns — used to improve the platform and identify unusual activity.

Data From Payment Providers

• When you make a payment via JazzCash, Easypaisa, Raast or a card processor, those providers confirm the transaction status to us. This confirmation may include partial account identifiers (e.g. the last four digits of a card or the mobile number used) for reconciliation purposes.

3How We Use Your Data

Every piece of data we hold has a specific, defined purpose. We do not use data for any purpose beyond what is described here without obtaining your consent or as required by applicable law.

Where we send you promotional messages about bonuses, new games or sports betting offers, this is only done with your consent. You can opt out of marketing communications at any time through your account notification settings or by contacting support.

4Payments & Transaction Data

All financial transactions on 1 ee are processed in PKR. We work with trusted payment partners to handle deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards. Here is how transaction data is handled:

• Payment instructions are passed to the relevant payment provider in encrypted form. The provider processes the transaction and returns a success or failure confirmation to 1 ee.
• Full card numbers and CVV codes are never stored on 1 ee servers. Card transactions are handled entirely within the payment processor's PCI-DSS compliant environment.
• For JazzCash and Easypaisa, your mobile wallet number is stored as the registered withdrawal method for your account. This is used solely to process your withdrawals back to the same method.
• Transaction records (deposit amounts, withdrawal amounts, dates, payment method type) are stored in your account history for your reference and for compliance purposes.
• All financial records are retained for a minimum period required under applicable financial record-keeping obligations, after which they are securely deleted.

5Data Sharing & Third Parties

We do not sell, rent or trade your personal data. The only circumstances under which your data is shared with external parties are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, card processors and banking partners receive the data necessary to complete your transactions. Each provider operates under its own privacy practices.
• Identity verification services: Where automated KYC checks are used to verify CNIC or other ID documents, data may be passed to a third-party verification service. These providers are contractually bound to process data only for the purpose of verification.
• Platform technology providers: Cloud hosting, database management and analytics services used to operate the platform may technically have access to data held on their infrastructure. These providers are selected for their security standards and are bound by data processing agreements.
• Legal and regulatory requirements: We may disclose data to relevant authorities if required to do so by applicable law, a court order, or in connection with an investigation into fraud or financial crime.
• Business transfers: In the event of a merger, acquisition or sale of the platform, user data may be transferred as part of that transaction. Users would be notified in advance if this were to occur.

6Cookies & Tracking Technologies

The 1 ee website and app use cookies and similar tracking technologies to make the platform work correctly and to understand how users interact with it. Here is a breakdown of the types of cookies in use:

Essential Cookies

These are required for the platform to function. They maintain your login session, remember your language preference, and keep your betting slip active. Without these cookies, the site cannot work properly. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

These help us understand how users navigate the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised where possible. We use this to improve the platform experience. You can opt out of analytics cookies through your browser settings.

Preference Cookies

These remember choices you have made on the platform, such as favourite sports or display preferences. They improve your experience on return visits. These can be cleared by clearing your browser cookies.

Marketing Cookies

If you have opted in to receive personalised content or promotional notifications from 1 ee, marketing cookies may be used to tailor content shown to you. These are only active with your consent and can be withdrawn at any time through account settings or by clearing your cookies.

7How We Keep Your Data Secure

Security is a priority at 1 ee, particularly given that financial transactions and identity documents are involved. The following measures are in place to protect your personal data:

• Encryption in transit: All data transmitted between your device and the 1 ee platform is protected using TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser's address bar when using the site.
• Encryption at rest: Sensitive data stored on our servers, including identity documents and financial records, is encrypted using industry-standard algorithms.
• Access controls: Access to user data within our systems is restricted on a need-to-know basis. Team members can only access the data relevant to their specific role.
• Account security: Your account is protected by your password. We recommend using a strong, unique password and not sharing it with anyone. Enable any available two-factor authentication options for additional protection.
• Fraud monitoring: Our systems actively monitor for unusual account activity, including logins from new devices, unusual betting patterns and suspicious withdrawal requests. Unusual activity may trigger additional verification steps.

While we take extensive precautions, no system is entirely immune to security risks. In the event of a data breach that poses a significant risk to users, we will notify affected users as promptly as possible with guidance on steps to take.

8How Long We Keep Your Data

We retain personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required under applicable legal and regulatory obligations. The general retention principles we follow are:

• Active accounts: Data is retained for the full duration of your account being active on the platform.
• Closed accounts: Following account closure, core account data and transaction records are retained for a minimum period as required for financial compliance purposes, after which they are securely deleted or anonymised.
• Identity documents: KYC documents are retained for the period required under applicable financial regulations. Once the retention period expires, documents are securely deleted from our systems.
• Support communications: Chat and email records with our support team are retained for a defined period to allow us to reference past interactions if needed, then deleted.
• Anonymised analytics data: Data that has been fully anonymised and cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

If you request deletion of your account and associated data, we will process this request within a reasonable timeframe, subject to any legal retention requirements that override the right to deletion for specific categories of data (such as financial transaction records).

9Your Rights Over Your Data

As a user of 1 ee, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request.

10Minors & Age Restriction

The 1 ee platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their date of birth, and identity verification is used to confirm that users meet the age requirement.

If we become aware or have reason to believe that an account has been registered by a person under the age of 18, that account will be immediately suspended, all bets will be voided, any deposits will be returned, and the account will be permanently closed. No winnings derived from activity on an underage account will be paid out.

We encourage all account holders to take responsibility for ensuring that minors in their household do not have access to their 1 ee account credentials, devices with saved login details, or the 1 ee mobile app. If you believe a minor has accessed a 1 ee account, contact our support team immediately.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to how we explain our data practices. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered users — for example through an in-platform notification or via the email address registered to your account. However, it is your responsibility to review this page periodically to stay informed.

Continued use of the 1 ee platform after changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure and data deletion as described in Section 9.